Shipping policy
Our products usually ship within 2-5 business days of your order being placed and payment accepted. Any products in our luxury line are custom ordered and should allow for 2 weeks for order processing. Should there be a delay, we will attempt to notify you with the information provided in your order. We ship via UPS and delivery times may vary, depending on UPS and location of delivery. Shipping & Handling cost is $8.95. If your order subtotal is over $100 US dollars shipping & handling fees will be free.
There are several reasons why a package may become lost, or a delivery exception may occur. In these instances, we ask that you contact UPS to further investigate the exception. Makenzie Elaine Candles LLC is not responsible for lost or stolen items.
For refunds and exchanges, please refer to our refund policy.